General

Sayduck, LLC, a company registered at 3971 Quebec Avenue North Minneapolis, MN 55427, USA (“we” and “us”), owns and operates the Sayduck Platform, which allows customers (“you”) to:

Publish 3D models of products on the Sayduck Platform,
Share and embed 3D models on websites using the Sayduck 3D Viewer / Configurator,
Showcase products in augmented reality (AR) using the Sayduck app or one of the AR formats available, and use any additional Sayduck Platform features (“Service”) that are available at any given time according to the prices and service plans that are listed at https://sayduck.com/pricing/.

In addition, Sayduck can provide additional 3D creation services (“3D Creation Service”) where Sayduck creates a 3D model of your product(s) to a separately agreed price.

By using the Service or the 3D Creaton Service, you accept the terms and conditions set out in these ToS.

Use of Service

We provide you a non-exclusive right to use the Service for commercial purposes. The Service is described in the service descriptions available at https://sayduck.com/ website from time to time.

We will make our best effort to keep the Service available on 24/7/365 basis. However, we make no warranties and hereby disclaim any liability in respect of the availability or functioning of the Service. We may suspend access to the Service at any time for reasons relating to data protection, service maintenance or development, service misuse or similar valid reasons.

Please keep your user credentials in good safe. You are responsible for any use of the Service through your user credentials.

Subscription period, service fees and payments

We offer both monthly and annual subscriptions for the Service. You can manage your subscription through the Service or by contacting info@sayduck.com.

The applicable service fee will be invoiced at the beginning of each subscription period and is due within 30 days of the invoice date. Service pricing is based on the selected plan, which can be found at https://sayduck.com/pricing/. All prices are exclusive of VAT, which will be added to the invoiced amount where applicable.

If you wish to purchase additional services from Sayduck or if you exceed the limits related to a chosen service plan, we are entitled to charge you for these additional services (or an additional service tier) in accordance with the price list available at https://sayduck.com/pricing/.

Intellectual Property Rights

We grant you a limited, non-exclusive, non-sublicensable, and non-transferable license to use the Service as provided, subject to these Terms of Service.

You retain ownership of all 3D content and files that you upload and publish to the Service (“Customer Content”). You also own the intellectual property rights to any 3D models created using our 3D Creation Service. By using the Service, you grant Sayduck a worldwide, non-exclusive, royalty-free license to use the Customer Content and 3D models solely for the purpose of delivering and operating the Service.

You are solely responsible for ensuring that any Customer Content submitted to the Service complies with all applicable laws and does not infringe any third-party intellectual property rights. You represent and warrant that you have the necessary rights to provide the Customer Content and to authorize Sayduck to use it for the purposes of providing the Service.

Please note that Sayduck does not store or manage full-size source files for 3D model production. While certain files may be available within the Sayduck platform for purposes such as 360° viewing, these do not constitute permanent storage of production assets. Full-size source files must be downloaded directly from the original suppliers, as they are not stored or made available for download through the Sayduck platform.

Personal data

We processes personal data of our customers in accordance with the Privacy Policy available at https://sayduck.com/privacy.

We do not read, use or store any data from websites embedding the 3D Viewer without explicit authorization of the website owner. You and the website owner are liable for your websites and their collection and processing of personal data.

Confidentiality

We will keep all your confidential information strictly confidential. "Confidential information" refers to any non-public information provided to us in connection with your use of the Service or the 3D Creation Service, including CAD files and other proprietary materials.

We will use confidential information solely for the purpose of providing the Service and will not disclose it to third parties, except where necessary to deliver the Service. In such cases, we will ensure that any third parties are bound by appropriate confidentiality obligations.

Please note that NDAs related to production files are currently signed directly between clients and their selected suppliers. Sayduck is not a party to these agreements and does not manage the terms or execution of such NDAs.

Term and termination

You have the right to use the Service for the applicable subscription period. However, we may terminate your user account and the right to use the Service with or without a notice, if we believe that your use of the Service violates these ToS.

When the provision of Service ends, we will delete all User Content from our servers.

Limitation of liability

The Service is provided on “as is” and “as available” basis and we disclaim any liability for its functioning or uninterrupted availability. We are not liable for any indirect or consequential damages.

Our total maximum aggregate liability under these ToS is limited to an amount corresponding to the service fees paid by you for the Service during a subscription period in which the breach occurred.

Governing law

These Terms of Service are governed by the laws of the State of Minnesota, USA. Any disputes arising out of or relating to these Terms or the Services shall first be addressed through good faith negotiations between the parties. If the dispute cannot be resolved through negotiation, it shall be finally settled by arbitration in accordance with the arbitration rules under Minnesota law. The arbitration proceedings shall be conducted in English.

Miscellaneous

If any provision of these ToS is found invalid or unenforceable by a competent court, the remaining part of the ToS will remain in full force and effect.

We may update and amend these ToS from time to time. We will inform you of any material changes but encourage you to review these ToS regularly. The latest version of these ToS is available at www.sayduck.com/tos.

These Terms of Service were last updated on April 29, 2025.